Customer Care
A quiet place for the questions that matter most.
Every piece is thoughtfully handmade, and I want your experience to feel just as personal. If you have questions about an order, custom work, or anything else, I'd love to hear from you.
~ Kristin.
kristin@maybelgrace.com
Returns & Exchanges
Our hope is that every Maybel Grace piece brings a sense of joy the moment it finds its way into your hands. Each item is thoughtfully made, carefully wrapped, and sent with intention.
If something isn’t quite right, please reach out to us within 7 days of delivery, and we’ll do our very best to help. Because many of our items are made in small batches or crafted especially for you, returns and exchanges are handled on a case-by-case basis.
We believe in kindness, fairness, and thoughtful solutions ~ and we promise to approach every concern with care.
Shipping & Delivery
When will my order ship?
Orders from Maybel Grace ship within 7–10 business days. Unless otherwise listed on product details for larger or more complex pieces.
Once your order has shipped, you’ll receive a confirmation email with tracking details.
How long will my order be in transit?
Delivery times begin after your order has shipped and vary by location and shipping method selected at checkout.
For orders within the United States:
• Standard Shipping: approximately 3–4 business days
• Economy Shipping: approximately 5–8 business days
**International delivery times vary and will be shown at checkout.
✨ Complimentary U.S. shipping is available on orders over $150.
A final note: Every order is prepared with the utmost care and sent on its way thoughtfully and intentionally. We appreciate your patience and are honored to create heirlooms just for you.
How Our Pieces Are Made
In the Maybel Grace studio, nothing is rushed and nothing is random.
I choose every fabric, plan every detail, and sew every stitch myself, from beginning to end. Each piece is made slowly, carefully, and with love, so it feels like something gathered from a simpler time ~ beautiful, practical, and special.
A little bit of coziness. A little bit of charm.
And a whole lot of grace.